Sometimes the payment of rent or other bill is done twice. When this happens you have two options:
- Write an email to firstname.lastname@example.org indicating the issue that you had to request the return of one of the two payments. Devolution can take 3 to 7 working days.
- You can choose to leave the money in your Emancipia account to automatically pay future bills. In the following bill you can check the discount corresponding to the amount you paid in advance. If you choose this option does not need to write an email to Emancipia.
Remember that, from the moment of your payment until the Administration area checks and updates the information in the user area, it can take several days. So you do not worry if you do not see the update immediately.